Over 10,000 satisfied customers

Home care for older people

Care and support delivered to your home. Help always from the same familiar assistant or carer.

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Home care

£29/hour • Assistant

Support and companionship, at home and out and about.

Walks & outings

Companionship

Help with appointments

Housekeeping

Errands

Meal preparation

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Personal care

£29/hour • Carer

Care and support for more demanding situations.

Showering help

Personal hygiene help

Medical prompting

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How we help in everyday life

Support in everyday life

When day-to-day life is still largely manageable but a bit of support here and there would help, Hemby offers reliable help at home. Visits are unhurried and carried out by a consistent, familiar carer. This creates relief in everyday life – exactly where it’s needed.

An alternative to a care home

When managing daily life at home begins to feel difficult, but moving into a care home doesn’t feel right, we make it possible to continue living in your own home and familiar surroundings even in later years.

Respite care

Are you a carer in need of a well-deserved rest? We provide support to help arrange your carer’s break, so you can rest and recharge amidst the challenges of everyday life.

Hospital discharge

After returning home from hospital, many everyday tasks can feel more challenging than usual. Your own helper is there to provide reassurance and assistance after discharge — welcoming you home and helping at a relaxed pace.

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Care and support across London

We cover Central London and nearby areas including Wandsworth, Southwark, Kensington, Fulham, Chelsea, Westminster, Richmond upon Thames and Kingston upon Thames.

Why choose us?

8 reasons to choose Hemby

We are already a trusted partner in everyday life for hundreds of older people and their families.

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Always the same familiar carer or helper

Help on an occasional or regular basis

No commitment to long service contracts

No lengthy or binding contracts — stop the service at any time

Carers and helpers carefully selected — we recruit only 5% of applicants

Employees are insured and on employment contracts

Visit updates sent to family via our app

We serve older people across London

How to get started

1

Contact us

Tell us what help you need by calling us, emailing, or filling in our booking form. After that we'll reach out to you and go through your needs with you and draw up a care plan. We will then begin finding the right carer or helper for you.

2

First visit

Once we have found the right helper for you, we will arrange your first visit. During this visit, you can meet your helper, go through the tasks and preferences together, and agree when regular visits will begin. The introductory visit is free of charge. You can also start straight away without a separate introductory visit.

3

Service begins

We implement the care plan according to your wishes. Visits can be arranged on a regular agreed schedule, or the next visit can be agreed at the end of each previous one. The content and schedule of visits can be adjusted at any time. Hemby has no long-term or binding contracts, so you can stop the service whenever you like. One-off visits are also possible.

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“My mother was our very first client – now we help hundreds of seniors”

I founded Hemby because I wanted better everyday support for my own mother and the opportunity for her to remain at home for as long as possible. I want Hemby to offer that same opportunity to other people’s mothers and fathers.

Through Hemby, I hope to bring a positive attitude, solution-focused thinking and the use of technology to the home care sector – and most importantly, more heart.

Richard Nordstrom

Founder, Hemby

App for family members

Visit updates for family

Our app makes it easy for family members to stay informed about their loved one’s wellbeing and situation. So you always know how things are going, even if you live in a different part of the country or on the other side of the world.

Support for carers

Well-deserved rest for carers

Carers need regular breaks to rest and recharge. Hemby provides professional support to cover your time away, ensuring your loved one is well cared for.

Loved by families

Over 160,000 visits rated by family members – with an outstanding average of 4.9/5

“My father gets a weekly visit from a familiar and reliable Hemby Helper who helps with shopping, laundry, or just keeps him company. For me, it’s a huge relief since I’m rarely in his hometown. I also get a weekly update on his well-being, which gives me peace of mind."

Mia

Daughter

“Reliable, efficient customer service, easy communication and best of all; a wonderful helper who reduces your own worries about your loved one.”

Ada

Family member

Absolutely wonderful service for my parents who are approaching 90 and are still trying to live at home. As a daughter myself, I don't stretch myself in every direction, so this is truly worth its weight in gold for both me and them. The person who helps us is worth 10+.

Paula

Daughter

Hemby in numbers

Completed visit in hours

250k +

That’s a whole lot of cups of tea and stories shared

Loved by families

4.9 / 5

From more than 160,000 visits. Close to perfect, but we’re still learning every day.

Helpers in our community

900 +

All with kind hearts and willing hands

Neighbourhoods covered

100 +

From cozy villages to bustling cities in Germany, Finland, and the UK.

Founded in

2018

It all began with one mother

Families supported

9,000 +

Each one with their own story

Frequently asked questions

You can book help by calling us at 08081607399 (freephone number), emailing us at info@hemby.co.uk or by filling in our booking form here.

We aim to respond to enquiries as quickly as possible. Our phone line is open from 8am to 3pm on weekdays. If you can't get hold of us we'll respond within 24 hours on weekdays.

Prices from £29/hr. Minimum visit 1.5 hours. See full pricing details here.

You don't need to know exactly what you need from the start. Our services have no lock-in, so you can get to know the helper gradually and adjust the level of support flexibly as your situation changes.

To ensure your loved one gets the best possible support at home, we'll always help you find the right combination of services and visit frequency.

Yes. We will recommend a suitable helper, but after the introductory visit you are welcome to request a change if needed. We aim to match the person and helper as well as possible, so do let us know if you have any specific preferences.

Our helpers, carers, and cleaners are all carefully selected through a thorough interview and induction process, ensuring they are committed to supporting you in everyday life.

Yes. We assign you your own dedicated helper, who over time becomes a familiar and trusted presence in everyday life. In exceptional circumstances such as illness or holidays, a cover helper will step in.

If your care needs are greater, we can put together a small team of 2–4 helpers — but they will always be the same familiar faces.

As much as you need. The most common arrangement is a 2-hour visit once a week, but we can also help daily if needed.

Almost anything you might need help with at home — from doing the laundry and taking out the bins to helping with the wardrobe. Or running errands at the pharmacy or supermarket. We also provide companionship, a chat over a cup of tea, or help with technology.

We also help with returning home from hospital, carer's respite, and one-off visits. We additionally offer a home cleaning service.

If you're wondering whether we could help you, feel free to get in touch via our website and ask.

The fastest way to request help

Share your needs with us

Provide suitable times for the visit

We will find a matching helper

You'll receive visit confirmation on the same day

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Hemby is a modern home care service that provides personalised, in-home support from a trusted helper. We keep things simple and transparent, no endless paperwork, no constantly changing carers. Just reliable help when you need it.

Every day, hundreds of families trust Hemby. Too often, the elderly and those in need of care struggle to get timely support at home. We’re here to change that.

Get help today. Fill in the book form or give us a call. We’ll get back to you within 24 hours on weekdays.

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Services

Customer Service

About Us

FAQ

Knowledge Hub

Contact

Our Helpers

The Job as a Helper

Career

London

info@hemby.co.uk